Working Haze

I was at work today, the usual 5am-2pm schedule. I work as tech support by the way, for an outsourcer of DELL. So I troubleshoot DELL computers over the phone. Taking in irate calls and what not was the dream job for me. You listen to people belt out their worst at you and run out of breath at the very last second and realizing its NOT YOUR FAULT, I get a kick out of that. But some customers really shout and go ballistic at you, now that was precious, I've had calls where some people would just scream at you and hang up. Like this one call I had, this guy was just chanting, "Dell sucks, Dell sucks , Dell sucks...". It took him 5 minutes to eventually realize the dumb nature of his call and he lightly put down his phone. I crack at those calls, sometimes too hard that my colleagues think I'm having a better conversation with a better customer, and sometimes they do get jealous.

But sometimes I get really cool calls from mexican people (because of their last name and wicked accent) "Sumtheeng WroOownG WeeTH My MawwNitur". I got a call from a chinese dude a week ago, I was asking him his Express Service Code (thats how you check if they own the system), and the dude was like, "Yeh, EckspRes SerRviZ CohoDe Eez, Wan Fo Nay...Jeh RoW". And I was stumped, I asked him back what was the last one, because it sounded more like Jay Roll or Day Bowl, he turned irate chinese dude on me and stressed out in complete chinese accent, JeH RoW, WAN, ToO, THRI, FOW, JeH RoW. AND BAM IT HIT ME...IT WAS ZERO.

I really love my work, I get to meet 10-17 people a day and I get to talk to them about life and what's it worth. Sometimes when I do resolve a problem, I get a thank you like, "Aris, you're ok!" or "You're my hero peaches, I can't thank you enough!". And to tell you frankly, Just to hear you laugh or smile on the phone (because you can tell when someone is smiling over the phone) and is always willing to cooperate with the trouble shooting, that is more than a thank you for me.

Out